With proper training the robot will understand some words and analyse them. First, your customer’s message will be analysed by your chatbot’s IA. The robot will understand the question and provide them with the correct answers. It’s possible to use natural language understanding algorithms to automatically respond to users’ questions and thus remove their last objections. How does this chatbot speak with my customers?

Facebook made it easy and simple to implement such a chatbot via Messenger so your customers can easily send message that your robot understands. The idea is to connect a chatbot to a Facebook page, which will make it available in the Customer Chat Plugin and thus on your website.Ĭhatbots (chatting robots) answer automatically to your customers when they interact with your chat. More than 300,000 robots interact with users, 24/7. In parallel with this Plugin, Messenger has allowed the development of chatbots. ‍ But how do I respond to all these customers? This is a hot audience that needs to be taken care of and traditionally has very good conversation rates. In addition, customers who have asked questions also constitute a special audience in Messenger’s central advertising and can be retargeted on Facebook, Instagram and the entire Facebook advertising network. There are broadcast APIs that can send messages to potential customers with open rates ten times higher than emails! In terms of marketing, the advantage of the Facebook Chat Plugin is that the users who sent you a message can be contacted again through this same messenger.

A conversation in the Facebook Messenger Plugin

Facebook customer service chat